My daughter called a friend today who had surgery earlier this week. The patient information center said she had been transferred to a rehabilitation center. However, when she called, she was told her friend wasn't there. She left a message on her voice mail and worried while waiting a return call.
After a while, the friend called back. It turns out that the friendly, professional center the hospital had set up for her does not take her insurance. There was a scramble while finding a spot for her to go. She was checked in to a facility with unfriendly, uncaring staff and terrible food. Although her complaint has been noted, she is stuck in there until at least Tuesday, since this is a holiday weekend.
It's a sad lesson that the people we trust to coordinate things don't always do a thorough check of what other centers require. How frightening to be talked into surgery and once you're at a stage where you're too incapacitated to handle mishandled plans, you're stuck in a place that you'd never pick!
It's a good lesson, as well. Get involved in the planning of anything that will affect you - or your family - at all levels. I can picture some upset coordinators because they feel like their toes are being stepped on. Better some stomped toes than your total health as you are mistreated at a less than desirable recovery center after surgery.
Have you ever had plans go awry? Were you able to resolve it quickly?